I’ve been using my new support desk software recently to handle all my support issues.  It’s made my life so much easier, and has actually allowed me to give better service to my customers.

One of the big deals for me when handling support by email was all those people who used email clients that threw away the previous messages.  What a painful experience that is.

So every time I received an email reply to a support problem from a customer, I had to go digging through other emails to find out what we’d been discussing.

If you’ve ever had to go through this yourself, you’ll know exactly what I’m talking about.  It’s an incredible time waster.

Using Ticket Desk Pro has also helped me enormously as I’ve now been able to hand some support over to my friend Donna Maher who has a VERY useful site at:-


Donna is one of life’s truly nice people, so please be courteous when dealing with her.

While I’ve not been so well this last week, Donna has been handling the bulk of the support tickets for me, leaving me with just a few to deal with myself.  Thank you Donna!

In all, if I could change the past 18 months, one of the things I would have done is to use a support desk for all my support issues.  Trying to handle them by email is just plain crazy.

In fact handling support by email is a business killer.  I freewheeled for much of 2007 purely because I was spending so much time on email support.

Mike Filsaime told me that 18 months ago, but I thought I knew better.

You live and learn.

If you want a copy of Ticket Desk Pro, then when I finally launch it will be $47 for  short while before rising to its final price of $97.


For a short while, you’ll be able to get it in a nickel sale starting at just $5.07.

That means that if you’re one of the first to buy, you’ll be getting a 94%-95% discount on the final price.  In fact the first 18 people to buy will get it for under $6.

I’ll be launching it as a nickel sale because I want lots of installations out there as quickly as possible.  And I’ll also be looking for affiliates.

Can you help there?

The nickel sale will start at $5.07, increase by 5 cents with each sale, run for a week or two and then be removed and the real site will go live.

Afterwards, the price will be $47 and promoted through ClickBank with 50% commission, and then a month later the price will go up to $97, which we feel is its true value.

You can see a breakdown of the feature list here:-


-Frank Haywood