Tag Archives: support desk

Three Updates

#1 – Affiliate Link Plugin We’ve just completed testing a bug fix for the Affiliate Link plugin, where we’ve now amended the method of hiding the destination page so that it appears as if it’s part of your own blog … Continue reading

Read More tagged , , , , , , , , , , , | 6 Comments

Support Desk Reminder

The reason I’ve posted this reminder is because when I checked my email yesterday, I’ve had 3 people who are clearly frustrated because it seems I’m not answering their emails.

In fact, I’ve answered all of them, including all 4 of Catherine’s (if you’re reading this), so don’t think I’m ignoring you. Email gets checked twice a week now, with my goal for it to be once a week, but the support desk gets checked several times a day.

The problem is, as I’ve said before, even though I have both domain keys and SPF records in place to authenticate my email (and I also use AuthSMTP on some accounts), ISPs insist on filtering a lot of what they consider to be business email. From their point of view, they supply internet services to home users and therefore will only allow “home usage” email to be delivered.

[more...] Continue reading

Read More tagged , , , , , , | 2 Comments

What The Spammers Have Done To YOU…

You must have had at least one of those conversations where someone says to you “didn’t you get my email?”

Or maybe you’ve had an angry email from a customer saying something like “SECOND REQUEST: Why haven’t you answered my email?!?” and when you check, you find you have answered it, and several days ago too.

Well, it never got there thanks to their ISP spam filters.

[more...] Continue reading

Read More tagged , , , , , , | 1 Comment

The eBay Slap and Ticket Desk Pro

With all this hoo-ha about eBay restricting ebook sales, there’s one thing for sure. You’re going to have to become more professional.

There’s no room any more to behave like a small time ebook seller. You have to both educate yourself, and surround yourself with the right tools to do the job.

That’s why I’ve been posting here on my blog ways of how you can do both.

One of the things that you’re going to need is a support desk.

Trust me. It doesn’t matter what size your business is now, you’re going to need some help desk software eventually.

Here’s a fantastic deal for you.

Get $97 worth of full featured support desk software for under $20, but only if you’re quick.

[more...] Continue reading

Read More tagged , , , , , , | 6 Comments

Ticket Desk Pro – All Issues Answered

All those people who registered their purchase and confirmed their email address will be rewarded in at least two ways.

1) All buyers of my last nickel sale will always receive plenty of warning about my next one, and will also get the link to the sales page at least two hours before anyone else. (The next one is for the Nickel Script itself.)

2) When the official TDP site goes live in 2-3 weeks time, you’ll receive your details by email.

If you didn’t register, then, oh well at least you got this first version at a good price. If you want later versions then as you’re not registered you’ll have to pay full price for them.

[more...] Continue reading

Read More tagged , , , , , | Comments Off
Theme by Multiple Streams Themes
© 2012 Frank Haywood
Close
Remind Me Later
Remove Ad Permanently
Subscribe and get a FREE copy of the Redirection WordPress plugin: