An Apology To Everybody

I’ve had a few things going on just lately that have knocked me off focus a little.

My eldest son (11) had keyhole surgery to have his gall bladder removed 3 weeks ago, and first we had the upcoming worry of the surgery itself, followed by having him at home for 2 weeks. Two weeks of little distractions and short working days as a result.

No sooner was he back at school on Monday than our youngest (4) came down with a fever which turned into a stinking cold and last night into a rasping wheeze and cough – that was a trip to the doctors today, no chest infection. Of course 4 year olds need a lot of attention even when they’re well, so it’s not been a very productive week for me so far.

Plus in the last 3 weeks there have been various little distractions like the old lady who pulled out from a side road right in front of me so suddenly that I had no time to stop. The final collision was about 5 miles an hour (she was fine) and she accepted full responsibility and has paid for the damage repairs, but it meant more time out, and dropping the car off tomorrow to have a new bonnet, bumper and grille fitted.

The list goes on. It’s like something or someone has been deliberately putting barriers to work in my way. Really. That’s how it feels to me anyway. And I’ve had trouble getting to sleep at night just to compound it all, so I’ve been waking up drained. I think it may just be this time of year, I know I always feel much more refreshed in January and February.

In spite of that, I’ve managed to do some little things that I think are quite good, the important ones which are:-

o Finalise and submit the AdSpurt site to ClickBank for approval.
o Show my 11 year old how to create IPK mini-sites.
o Sign up for the two big UK affiliate programmes to use with Info Product Killer price comparison.

And on that last one, I have another blog post I’ll make all about IPK.

So my apology is to all those people who have “dropped through the cracks”.

If I haven’t answered your support ticket, or contacted you about a business deal, or been a little distracted or absent from my blog, I deeply apologise. Especially to the people who have patiently waited for an answer to their support request.

I’m sorry.

-Frank Haywood

Posted by Frank Haywood in internet business

TicketDesk Pro Price Increase to $67

Just a short note to say that (just like I said it would be) TicketDesk Pro is now $67 instead of $47. I’ve also put the commission rate up to 75%, so if you don’t have an affiliate link set up on your installation, you’d better go set one up now.

The next price increase will be in the new year and will likely be to it’s true value of $97. We’ll then hold it at that price and hopefully release v2 some time in the spring with a small upgrade fee to existing customers, likely $17 for a short while (48 hours) and then $27 afterwards.

If you were one of the people wise enough to buy TicketDesk Pro in the nickel sale earlier this year, you know what a bargain you had. 🙂

It’s worth me pointing out that in line with all my products, this is not a “per-domain” licence. When you buy TicketDesk Pro you can install it on as many domains as you personally own.

This makes it ideal to be used as a niche help desk and is very useful when you’re working in several different niches.

When we release v2, we’ve got lots of great new features to add into it, including as many features as we’ve been asked for as we’ve actually come up with ourself. My personal favourite is the ability to charge for support cases, and its partner feature of being able to run a central support desk for other businesses transparently.

What I mean by that last one is you’ll be able to run a business providing support for other businesses, and the fact that you’re doing so won’t be obvious to the end customer raising a support ticket.

I really like that idea as there’s a strong business case and growing industry in exactly that market. As more and more people start up internet businesses and see them begin to grow, they eventually reach the stage where they want to farm out the mundane support requests like “where’s my download link?” etc.

I can’t absolutely promise we’ll do that for the first release of v2 as the list of new feature requests is getting bigger, but closer to the date I’ll keep you informed here and via the TicketDesk Pro customer mailing list.

-Frank Haywood

Posted by Frank Haywood in internet business

Running SmartDD v3 From A Single Site

Going on from my previous post, I realised I had a few things to say about SmartDD that maybe aren’t as obvious as I thought they were from the new videos. Somebody asked me a question the other day that made me wonder and then my memory was jogged while writing that last post.

So here we go.

You’ve always been able to run all your sites from a single installation of SmartDD if you wanted to. But it’s also fine if you want to install it on each site, and that’s what I tended to do myself so I suppose things weren’t quite right for using it on a single site and managing all your other sites through it.

But with v3 we’ve made it so that it’s really to your advantage to do so. Now you can keep all your customer details and all your order details in one big database, and easily export the data into a spreadsheet to do some analysis. (Well, just customers for now, but I’ve made a note to add orders too.)

There’s now not one but FOUR ways to get customers and orders into SmartDD.

#1 – PayPal
#2 – ClickBank
#3 – Free sign up to a mailing list
#4 – Manually

That means you can have one site (or eBay) selling goods by PayPal, another by ClickBank, and another where you can give products away in return for an email address. (You ALWAYS use double opt-in right? Let’s be responsible folks.)

It also means you can easily give your products to your Joint Venture partners *securely* by manually creating an order. It takes about 30 seconds or less to add a customer (depending on how fast you can type or copy and paste), and then a few seconds more to create an order and tell SmartDD to send out an email to them.

You also have a choice of two different affiliate schemes you can run.

#1 – PayPal email address
#2 – ClickBank

Up until the introduction of the PayPal email address method with the release of the 7 Dollar Script, I’d only ever seen something called “split pay” using PayPal. The split pay method is a nightmare and involved your customer making TWO payments, one to your affiliate and one to you before they got your product. There were too many things that could go wrong (refunds – erk!), and needless to say, no-one was happy with that and it wasn’t long before PayPal said no more.

But the 7 Dollar Method was a good ‘un and works on the principle of rotating the full amount of the payment between the site owner and the affiliate. It all averages out over a few sales.

Your affiliates simply create a URL that looks like this:-

http://www.domain.com/?e=PayPalEmailAddress

and then depending on the percentage commission being paid, they get some of the sales paid directly into their PayPal account. If a refund is required and it happens to be the affiliate who received that payment, it’s tough, but they’re the ones who have to refund it – PayPal is quite definite about that. They’re not going to chase someone who hasn’t received any money, they’re going to chase the person who did.

Since then there have been a few scripts that use this method, and we introduced it into SmartDD v3, with a slight modification. Even if the commission payment is set to 100%, the admin gets all of the first payment, and the affiliate gets all the rest. We did that to stop people from getting a product for free by buying from their own business account with their personal account.

Using ClickBank is even easier. First you copy and paste the return code from SmartDD into your ClickBank sellers account(s).

Then all you need do is create the publisher name in SmartDD and add the secret key that ClickBank supply you with. Next, go to the saleable items panel in SmartDD and create or amend an item, select the publisher and enter the number of the product you’re selling via ClickBank – usually number 1.

Lastly, go to the code generator for that item, and generate the code to add to your sales button on your sales page.

Easy.

Your affiliates then use a normal CB hoplink and get paid by ClickBank as usual a couple of weeks after the sale.

At sale time, ClickBank sends SmartDD the transaction details and SmartDD generates an order. On your customers return from ClickBank (via the return code you pasted into your sellers account), SmartDD redirects them to the download page and also sends them an email with the transaction details and a link to the download page for future reference.

Job done.

The download pages in all cases can be on your single site installation of SmartDD, with the payment buttons etc being on all your satellite sites. The download pages themselves are all held within the SmartDD database, and can be created to look just like your original sales page on the satellite site.

All you need to do is create the download page with an HTML editor (I prefer Dreamweaver) using your satellite site template and make sure that all the links to objects such as graphics and CSS files are direct URLs rather than relative one. So you *wouldn’t* use:-

/images/header.jpg

to refer to your header graphic, you’d use:-

http://www.satellite-domain.com/images/header.jpg

That way the main site with SmartDD installed on it would be able to display the graphics correctly from your satellite site. And of course the same applies for the CSS files.

Once that download template is created in SmartDD, it doesn’t matter where the order has come from, the generated download page will work perfectly.

As you can see, we’ve put a lot of thought into making SmartDD as flexible as possible, and we’ve got some more goodies to come.

Let’s not forget the existing eBay functionality too, and of course Kunaki integration.

The next minor release of SmartDD will contain membership abilities and subscriptions support.

Then we’ll be able to truly say that SmartDD is a cross between the Butterfly Marketing script, JV Manager / Fantasos, the 7 Dollar Script, RAPS, Auction Acrobat and Disc Mojo all rolled into one, and all usable from a single site.

Is that good value for money or what?

Is it? Then go promote it as such. 🙂

-Frank Haywood

Posted by Frank Haywood in internet business

TicketDesk Pro v1.2

In case you missed it the other week, or you’ve dropped off the mailing list, there’s a new version of TicketDesk Pro been released, v1.2. This addresses a bug mainly for moderators where they only have certain departments allocated to them.

We think most people using TicketDesk Pro won’t have fallen foul of it as only two people spotted it, pretty much at the same time, but it’s a good idea to grab the update. I’m not sure if I’ve also mentioned there’s a German language file included too. This was kindly donated by Sebastian Schertel of http://www.perfect-marketing.de/.

Also, I’ve decided to scrap the use of JV Manager to handle the sales process of my products and I’ll be using SmartDD for everything instead.

It makes sense for a number of reasons. SmartDD now supports ClickBank as well as PayPal and is a lot simpler to use. The functionality of SmartDD is also very similar to JVM, but more logical.

And of course SmartDD is in active development. Did I mention we’re working on membership functionality within SmartDD? Paul tells me it’s 2/3rds done, so that’s something to look forward to. It will be a minor v3.x release, so you’ll get that upgrade for free if you’ve already purchased v3.

The main reason I’ve dropped JV Manager is because I monitor the flow through my sites. When I flipped the TicketDesk Pro site over to JVM, I saw a huge increase in abandonment on the pages where the customer / prospect is asked to enter their email address. And also on the following page where the customer / prospect is asked to enter their name, address etc. details.

I spent a good few hours searching for the code that forces that, tried a few things to remove it, tried some other stuff like changing the fields to say “optional”, but it made no difference. Eventually I decided enough was enough – I’d spent far too much time fiddling with it – and since I’d first installed it, we’d released SmartDD v3 which now handles ClickBank sales and has a simple affiliate scheme for PayPal.

So that was that.

In case you were wondering, the correct process is to only ask for a name and email address if you’re giving something away. If you’re selling, make the sale FIRST, then gather their details afterwards, and give your customers a choice of whether or not they join the mailing list.

Now I’m using a single installation of SmartDD on one site and letting that handle the sales process of all my other products. Eventually I’ll also flip the SmartDD site over to it as well (currently running on the Butterfly Marketing script), but not until memberships are working. It will take a while as there are something like 15,000 members now. Even with a bit of custom migration code, it will still take a while to get right, but will all be worth it in the long run.

Hmm, I can feel a bit of discussion about the abilities of SmartDD v3 coming on, so let’s save that for another post.

-Frank Haywood

Posted by Frank Haywood in internet business