You must have had at least one of those conversations where someone says to you “didn’t you get my email?”
Or maybe you’ve had an angry email from a customer saying something like “SECOND REQUEST: Why haven’t you answered my email?!?” and when you check, you find you have answered it, and several days ago too.
Well, it never got there thanks to their ISP spam filters.
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You may have noticed that here on my blog I’ve said a few times that it was getting harder and harder to get email through to my customers. That’s one of the reasons for having developed and released Ticket Desk Pro. (Well, it’s in pre-launch anyway.)
Bu using help desk software, you can communicate with your customers, and even if the email doesn’t get through you know that they can just go back to the ticket they raised and read your reply. Communication problem solved.
Or is it? It still doesn’t solve the problem of when I want to make sure an email gets through.
One of my developers, Paul, has found a new lifeline service for me that solves many email issues.
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A new friend of mine, Jae Jans, has posted something on his blog that makes so much sense to me. In fact, I’ve done this in the past without realisation or intent, and I bet you have too.
I’ll be doing it deliberately from now on.
Is today the best day of your life?
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With all this hoo-ha about eBay restricting ebook sales, there’s one thing for sure. You’re going to have to become more professional.
There’s no room any more to behave like a small time ebook seller. You have to both educate yourself, and surround yourself with the right tools to do the job.
That’s why I’ve been posting here on my blog ways of how you can do both.
One of the things that you’re going to need is a support desk.
Trust me. It doesn’t matter what size your business is now, you’re going to need some help desk software eventually.
Here’s a fantastic deal for you.
Get $97 worth of full featured support desk software for under $20, but only if you’re quick.
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All those people who registered their purchase and confirmed their email address will be rewarded in at least two ways.
1) All buyers of my last nickel sale will always receive plenty of warning about my next one, and will also get the link to the sales page at least two hours before anyone else. (The next one is for the Nickel Script itself.)
2) When the official TDP site goes live in 2-3 weeks time, you’ll receive your details by email.
If you didn’t register, then, oh well at least you got this first version at a good price. If you want later versions then as you’re not registered you’ll have to pay full price for them.
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