Every so often I come across what I consider is a “lifeline” service or product.  It’s something that is so important to my business that I can’t consider being without it again.  It’s rare, but it does happen about once or twice per year.

You may have noticed that here on my blog I’ve said a few times that it was getting harder and harder to get email through to my customers.  That’s one of the reasons for having developed and released Ticket Desk Pro.  (Well, it’s in pre-launch anyway.)

Bu using help desk software, you can communicate with your customers, and even if the email doesn’t get through you know that they can just go back to the ticket they raised and read your reply.  Communication problem solved.

Or is it?  It still doesn’t solve the problem of when I want to make sure an email gets through.

One of my developers, Paul, has found a new lifeline service for me that solves many email issues.

It’s called AuthSMTP.com.

What it does is offer an SMTP service you can use with your email client, or even your scripts such as Ticket Desk Pro, SmartDD and the Nickel Script to make sure your email gets through to your customers.


You still can’t be absolutely sure, but it now looks to me as if 99% of my email is now getting through.  I still get the odd bounced email come back to me, but it’s far better than it was a few weeks ago with many emails failing to get there.

I’ve been using it for 3 weeks now and I’m very pleased with it.  On Saturday I upgraded to a bigger price plan, but it’s still only a few dollars for a LOT of relief that my emails are getting through.

With a whole range of pricing plans starting at $24 / year, I felt it was something I’d like to share with you.

You can find out more details of the service here:-


-Frank Haywood