On Tuesday 18th March, it’s my intention to pre-launch my help desk software Ticket Desk Pro.

There have been various changes to it made along the way. I’ve been using it to handle support this last three weeks, and it’s now at a point where it can be released.

David (the developer) has been working on it for 2+ years on and off, and has recently added all the new features I’ve requested – he’s been working on the new bits since November 2007. After the first release, there will be other releases every so often as we add requested features.

But right now, it’s really nice.

In fact it’s better than nice, it’s excellent.

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I already know how good this script is, it’s amazingly easy to use.

It uses flat text files to gather all the order data, has a web page templating system with placeholders, and is a complete doddle to set up. Just create your web page, add your placeholders, stick it in a secret templates directory, edit the config file, and you’re done.

It really is that easy.

What David has now done is add a whole pile of functionality into the back end for handling orders and customers.

Incredible. I can’t wait to see it, because yes, he hasn’t sent me a copy yet because he’s still working on it.

I’m just really excited at the prospect of seeing it all in action.

See, I know how good the admin panel on our new Ticket Desk Pro (TDP) software is, and if David has applied the same attention to detail to the Nickel Script, I’m talking about a VERY high quality piece of software, a really useful tool in anyone’s arsenal.

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