support desk

Three Updates

#1 – Affiliate Link Plugin

We’ve just completed testing a bug fix for the Affiliate Link plugin, where we’ve now amended the method of hiding the destination page so that it appears as if it’s part of your own blog rather than a page on another site.  We’ve done this by moving from an iframe to a regular frame (and changing a couple of other under the hood things), and it seems to work perfectly.

If you have this plugin, go back to your personal download page and get the latest version there.  Just unzip and FTP it to your website overwriting the plugin files that are already there, and you’re done.

Your cloaked links should now work perfectly.

#2 – Script Manager Plugin


I kicked off the sale last Friday and decided to take a couple of days away from it all.  When I looked again, I realised that the domain expired on Saturday…  (It was on my todo list to renew it, and I missed it.)

I’m really sorry about that, I quickly reactivated the domain so you can now go back to the download link that would have come with your email and finally download it if you haven’t already done so.

AND… if you need it you can get support from the support desk on the site too.

Egg on my face…

#3 – PL Ahh

Dirk W (hi Dirk) came up with a great idea for Decembers software PLR product, and Eric (one of my WordPress plugin developers) has been busy working on it.  It’s such a good idea I’ve been tempted to keep it all for myself, but I told Dirk I’d release it with PLR so we’ll stick to the plan.

If you’re a member of PL Ahh, you’ll be thrilled with it, and I know there’s more than a few members that will make a lot of money from it by selling it, far more than I’ll be making by supplying PLR to the membership.  😉

The plugin itself is internally called Affiliate Ticker, but of course you can call it anything you want.  That’s all I want to say about it for now, but it’s well worth having when it’s ready, both to sell or give away and of course for personal use too.

As well as the plugin, we’re also releasing another set of 5 sales pages (both HTML and WP versions), and personally I think these are better than the first ones – and those first ones are *very* good.  I’ve already seen two of last months PLR sales pages turn up on a couple of sites, so I’m pleased to see they’re already being put to good use.

Ask anyone.  If you were to pay to have ONE of these sales pages created for yourself, they’d cost you $47-$97 depending on who did them for you, and all you’d get back is the design with uneditable PNG or JPEG files.

With the ones we supply you get Private Label Rights to the entire pack of 5, plus all the PhotoShop source files, PLUS WordPress page template versions too.


Each month from PL Ahh you get TWO PLR products for the price of one.

Typically it will be a standalone PHP script or WordPress plugin or WordPress theme, plus a graphics type product.  But I might also add in the odd report that I write myself (or have written with my close supervision).  The report would come with a squeeze page to allow you to sell it as a list builder.

Now this current (first) months PL Ahh products I released for November are without sales page or copy.  My reasoning is that if you’re not going to put in the effort to make the products yours, then you may as well just be part of an MRR membership instead.

Make sense?

Despite that, I’ve had some people say that they’d like the sales pages and copy included for the products, so I’m going to do that because I want to give you what YOU want, not what I think you should have.  This then also gives those people who are prepared to put in a little effort the opportunity to make their version of the products unique.

That difference always means more sales.

Now then…

I really want to see more members join PL Ahh and it’s still possible to join in this first month and while the price is still only $27.

I’ll just repeat that as it’s important.

The monthly membership cost is STILL only $27 for the next 17 new members.  (The next step up is another $10 at 101 members.)

You get TWO brand new PLR products each month, and I think you’ll find those two products are a little different from what you’d normally expect to get from a PLR membership.

When the final 17 membership places are taken, the price will go up by another $10.

It’s well worth your time securing these last few places before it’s too late.

You can find out more about the PL Ahh membership here:-

-Frank Haywood

Posted by Frank Haywood in internet business, software, wordpress plugins, WordPress Themes

Support Desk Reminder

I just thought I’d post a little reminder that I have a support desk at:-

which uses TicketDesk Pro my help desk software.

The reason I’ve posted this reminder is because when I checked my email yesterday, I’ve had 3 people who are clearly frustrated because it seems I’m not answering their emails.

In fact, I’ve answered all of them, including all 4 of Catherine’s (if you’re reading this), so don’t think I’m ignoring you. Email gets checked twice a week now, with my goal for it to be once a week, but the support desk gets checked several times a day.

The problem is, as I’ve said before, even though I have both domain keys and SPF records in place to authenticate my email (and I also use AuthSMTP on some accounts), ISPs insist on filtering a lot of what they consider to be business email. From their point of view, they supply internet services to home users and therefore will only allow “home usage” email to be delivered.

If you’re running an internet business, then create a business email account off your main domain, and use that instead. No more ISP filters and you can communicate fully with the world again.

But if you really want to get my attention, then use my support desk. And if you want to ease the load on yourself, get a copy of TicketDesk Pro, it’s extremely easy to use. Before TDP, I was spending 2 hours a day on support by email. Since installing TDP, it takes me no more than 30 minutes to do all my support, and that’s with checking at regular intervals.

The reason it’s all become a lot faster is because I’ve fully loaded it with Frequently Asked Questions (FAQs) and Standard Responses (SRs).

The FAQs catch most problems, and the SRs catch the bulk of the rest. In practice, many of the SRs are repeats of the FAQs as some people like to be told rather than look it up. That’s okay, it takes me a few seconds to read, select an SR and add it to my reply.

I’ve come to rely on the Standard Responses so much that I’ve created often used URLs in there. So now I can select an SR, add it, then select a URL and add that too. Or I can combine several SRs to create a fuller answer.

If you’re struggling with email yourself, then TicketDesk Pro is definitely the way to go to reduce your workload. It’s easy to use and it has some great benefits.

Posted by Frank Haywood in internet business

What The Spammers Have Done To YOU…

…and what you can do about it.

You must have had at least one of those conversations where someone says to you “didn’t you get my email?”

Or maybe you’ve had an angry email from a customer saying something like “SECOND REQUEST: Why haven’t you answered my email?!?” and when you check, you find you have answered it, and several days ago too.

Well, it never got there thanks to their ISP spam filters.

It’s a real problem now, and especially since about October / November time, I’ve noticed a sharp increase on the number of emails that don’t get through either to me or back to my customers.

I’m pretty sure I know why this is. The increased number of spam emails containing images is causing a major problem for the ISPs.

This is what happens. Even before an email arrives at your email account – so this is even before your own spam filter gets a chance to operate – the mail provider you’re using has already applied its own filters.

Now imagine you’re the ISP, and you get a million emails a day through your network, and they’re all about 6k in size. 750,000 of those are spam, and it’s a burden. I’m making these figures up by the way…

As an ISP, every bit of network traffic costs you money. So all that spam is costing you money with no benefit to either you or your customers. Almost no-one wants it.

(Yes, some people click those links, enough to make it profitable, otherwise the spammers wouldn’t bother. They’re the ones who are really to blame.)

The next thing you know, the spammers are now sending email with images inside, bringing up the average size of an email to 18k. So suddenly, you now have to deal with 3 times as much traffic on your network as before.

What would you do if you were an ISP?

Well as a result of this increased bandwidth usage through junk mail, they’ve had to tighten up on their network filters.

And now you might be thinking “So why do I still get spam?”

Well the spammers are professionals. They’re constantly looking at ways of getting emails through any filter at all. And that’s what they’re good at.

But you and me are just ordinary people trying to make a living off the net.

We don’t stand a chance. Any stray combination of words may trigger a spam filter, we don’t know what might cause it, and so we lose out.

Now apply what I’ve described above, happening to you in a business situation where you have customers you’re trying to hold a conversation with.

It’s a disaster.

This is why my support desk software Ticket Desk Pro is now more useful to me than email.

Any ticket raised gets answered, and even if the automated notification message to my customer doesn’t get through to them, they’ll still see their reply when they come back to check up on what’s going on.

So if you want to beat what the spammers have done to you, grab a copy of Ticket Desk Pro now, and set your business running smoothly again.

-Frank Haywood

Posted by Frank Haywood in internet business

The eBay Slap and Ticket Desk Pro

With all this hoo-ha about eBay restricting ebook sales, there’s one thing for sure. You’re going to have to become more professional.

There’s no room any more to behave like a small time ebook seller. You have to both educate yourself, and surround yourself with the right tools to do the job.

That’s why I’ve been posting here on my blog ways of how you can do both.

One of the things that you’re going to need is a support desk.

Trust me. It doesn’t matter what size your business is now, you’re going to need some help desk software eventually.

Here’s a fantastic deal for you.

Get $97 worth of full featured support desk software for under $20, but only if you’re quick.

This is what Phil Horsepool has said about Ticket Desk Pro:-

Hi Frank,

Got it, installed it, love it already 🙂

Looks like it will knock my existing helpdesk software into touch without even breaking a sweat!

When’s the affiliate program opening?


Phil Horsepool

Phil is one of the 192 people that have picked up Ticket Desk Pro for less than $15.

He got it at such a low price through the pre-launch nickel sale I’m running for Ticket Desk Pro.

I’m doing this because I want feedback and testimonials from REAL people like you. I also want affiliates to promote it for me.

As I write this, the current price for Ticket Desk Pro is $14.57 with 192 copies sold.

I don’t care how big your list is, or even if you don’t have a list. By using and promoting Ticket Desk Pro, you’ll make money.

Once you’ve installed it on your site, any customers coming to raise a ticket will see a link to Ticket Desk Pro at the bottom of every page. If they click the link, you earn a commission.

That’s because I’ve made it so you can enter your affiliate ID into the site settings.

How cool is that? Just for using the software, you get to earn money.

Win-wins really make my day.

It’s always very satisfying for me to know that people are earning affiliate commissions for the least effort possible.

If you want to get Ticket Desk Pro at the lowest possible price, get yourself to the link below now. The price is rising by 5 cents with every sale. The longer you wait, the higher the price will go.

Even while you’re reading this, the price has probably jumped up by 5 or 10 cents.

Here’s the link.

I’ll be closing the nickel sale down some time in the next few days, so don’t hang around. The next time you see it for sale may be at $97.

-Frank Haywood.

Posted by Frank Haywood in internet business

Ticket Desk Pro – All Issues Answered

I think that all Ticket Desk Pro (TDP) issues that were raised have now been answered. If you do have any problems, then please raise a support ticket at:-

All those people who registered their purchase and confirmed their email address will be rewarded in at least two ways.

1) All buyers of my last nickel sale will always receive plenty of warning about my next one, and will also get the link to the sales page at least two hours before anyone else. (The next one is for the Nickel Script itself.)

2) When the official TDP site goes live in 2-3 weeks time, you’ll receive your details by email.

If you didn’t register, then, oh well at least you got this first version at a good price. If you want later versions then as you’re not registered you’ll have to pay full price for them.

I’m sure you understand why I have to do this.

If you haven’t purchased yet, then don’t waste any more time.  If you do, then the next time you see TDP advertised, it may be at $97.00.

Here’s the link for you:-

-Frank Haywood.

Posted by Frank Haywood in internet business