Tomorrow at 3.00pm GMT (10.00am EST), if all goes to plan I’ll be announcing the web link to the pre-launch of Ticket Desk Pro in a nickel sale.

If you want earlier notification than that, then it’s easy.  Just go to the home page of this blog and near the top right you’ll find two boxes for your name and email address.  Fill them in and click the button.

You’ll then be given the link to the nickel sale at least an hour earlier.

What can I say about Ticket Desk Pro?

In the 3 weeks or so that I’ve been using it, it’s already saved me a LOT of time, and time IS money.

I’m just kicking myself I didn’t use a help desk last year.  Instead I used email to do all my support, and that’s a BIG mistake for any online business.


Well with email, they just don’t make it through as well as they used to.  You’ve probably noticed yourself an increase on the amount of emails that don’t get through to your customers, friends and family.

And as I’ve said in an earlier post, it keeps all the conversation for a particular issue in one place.  It’s really hard when you get an email from someone and their mail client has dropped all the earlier conversation.

I think Yahoo does that, and maybe AOL too.

So while your customer can remember what the conversation was about, you’ve answered 20 other people since then and you’ve no idea what they’re talking about, or what their login details were or anything.


And what if you have a standard answer for the same questions that gets asked over and over?

Well Ticket Desk Pro has both a Frequently Asked Question (FAQ) section by department, and also the ability to add Standard Responses (SR) when you’re replying to one of your customers.

So when that question you’ve answered over and over comes up again, you just select the SR from a drop down, and click the “Add” button to add it your reply.  If more than one SR is appropriate, you can just add more by selecting them and clicking the button again.

If needs be, you can do a quick edit of the response you’ve just built up, and click “Add Reply”.

Job done in a fraction of the time it would have taken you by email.

But the most important thing is, even if the reply notification message to your customer doesn’t arrive in their inbox, when they check their ticket later on, they see that there has been a reply.

Result?  One happy customer.

So if you want to get your hands on this little beauty at a small fraction of the final price of $97, make sure you get notified of the nickel sale starting tomorrow Tuesday 25th at only $5.07.

Remember, the price increases by 5 cents with every sale, hence the term “nickel sale”.  The sooner you get it, the lower the price.

Will you be the first to grab this amazing tool?

I tell you what.  If you get it quickly, I’ll give you first warning of my next nickel sale, which will likely be for the Nickel Script itself.

More on that fantastic piece of software another time…

-Frank Haywood.